Returns & Exchanges
Our promise
If something does not fit, or is not what you expected, you can send it back. We would rather you own a piece you actually wear than keep money for one sitting in a cupboard.
The short version
- You have 14 days from delivery to request a return or exchange.
- The item must be unworn, unwashed and have its tags still attached.
- Exchanges carry no handling fee. Refunds are paid back to your original payment method.
- Return delivery is arranged by you, unless the item is faulty or we sent the wrong thing — then we cover it.
How to start a return
- Message us within 14 days of receiving your order — WhatsApp +264 81 607 8454 or email info@trendy-trove.store.
- Tell us your order number and whether you want an exchange, a credit or a refund.
- We will confirm the return address and how to send it back.
- Once the item reaches us and passes a quick check, we process the exchange or refund within five working days.
What we cannot take back
- Items that have been worn, washed, altered or had their tags removed.
- Items returned after the 14-day window has closed.
- Pierced jewellery, underwear and swimwear, for hygiene reasons.
- Items marked as final sale on the product page.
Faulty or incorrect items
If a piece arrives damaged, has a manufacturing fault, or is simply not what you ordered, tell us as soon as you notice and send a photo. We collect it at our cost and either replace it or refund you in full, including any delivery you paid.
This does not affect your rights under Namibian consumer law.
Exchanges and sizing
Sizing is the most common reason for a return, and it is usually avoidable. Measure before you order — our Journal has a short guide to getting it right. If you are between sizes and unsure, message us before you buy and we will tell you how that particular piece runs.
Refund timing
Once approved, refunds are processed within five working days. How quickly the money reaches you depends on your bank — EFT refunds usually reflect one to three working days after we send them.
Still have a question?
Our FAQ covers most of it. For anything else, get in touch — we answer WhatsApp fastest.
Faulty or incorrect items
If a piece arrives damaged, has a manufacturing fault, or is simply not what you ordered, tell us as soon as you notice and send a photo. We collect it at our cost and either replace it or refund you in full, including any delivery you paid.
This does not affect your rights under Namibian consumer law.
Exchanges and sizing
Sizing is the most common reason for a return, and it is usually avoidable. Measure before you order — our Journal has a short guide to getting it right. If you are between sizes and unsure, message us before you buy and we will tell you how that particular piece runs.
Refund timing
Once approved, refunds are processed within five working days. How quickly the money reaches you depends on your bank — EFT refunds usually reflect one to three working days after we send them.
Still have a question?
Our FAQ covers most of it. For anything else, get in touch — we answer WhatsApp fastest.