Frequently Asked Questions
Delivery
What does delivery cost?
A flat N$80 anywhere in Namibia. Orders over N$1 000 are delivered free. Collecting in Windhoek costs nothing.
How long does it take?
We pack and hand over to the courier within one working day of your payment clearing. From there it depends on the courier and where you are — Windhoek is quickest, the regions take longer. We send you the tracking details as soon as your parcel is on its way.
Do you deliver outside Windhoek?
Yes. We deliver to every region in Namibia, at the same flat rate.
Can I collect instead of paying for delivery?
You can. Choose Collect in Windhoek at checkout and we will message you to arrange a time and place that works. There is no charge for this.
Payment
How can I pay?
Two ways. Bank transfer (EFT) — our details appear at checkout and in your order email. Or pay on delivery or collection, in cash or by card.
When is my order confirmed?
If you pay by EFT, once the money reflects in our account. We hold your items for 48 hours while we wait. Send proof of payment on WhatsApp and we will move faster.
Can I pay by card on the website?
Not yet. For now it is EFT, or card on delivery. We are looking at adding online card payments.
Is it safe to order?
We never ask for card details on the site and we do not store any. An EFT goes directly through your own bank, and a card payment on delivery happens on the driver’s device, not ours.
Ordering & sizing
How do I know what size to order?
Measure yourself, then measure a garment you already own and like, and compare it to the measurements on the product page. Comparing garment to garment is the single most reliable trick — there is a full guide in our Journal.
I am between sizes. Up or down?
For woven fabrics with no stretch — linen, poplin, rigid denim — size up. For knits and anything with stretch, stay true to size. If you are unsure, ask us about that specific piece before you buy.
Can I change or cancel my order?
Yes, as long as it has not been handed to the courier. Message us on WhatsApp with your order number and we will sort it out.
Will you restock something that sold out?
Sometimes. We keep the range deliberately small, so not every piece comes back. Ask us and we will tell you honestly whether it is worth waiting.
Returns & exchanges
Can I return something?
Yes. You have 14 days from delivery, and the item needs to be unworn, unwashed and still have its tags on. Full details are on our Returns & Exchanges page.
How do I start a return?
Message us within those 14 days — WhatsApp +264 81 607 8454 or email info@trendy-trove.store — with your order number and whether you want an exchange, a credit or a refund.
Who pays to send it back?
You do, unless the item is faulty or we sent you the wrong thing. In that case we collect it at our cost and refund your original delivery too.
How long does a refund take?
We process it within five working days of the item reaching us. After that it depends on your bank — usually another one to three working days before it shows up.